Despite having provided clear photos and proof of deposit and address, the casino claimed the submissions were unacceptable, which the player believed to be unfounded. However, as a compromise, the casino offered to refund the player’s last deposit, which was an uncommon gesture in such situations. Despite being told his account was verified and attempting to withdraw multiple times, his winnings were ultimately voided after a video call that the casino claimed did not meet their standards. The player expressed gratitude for the support received and confirmed that all her withdrawals had been processed. The Complaints Team expressed appreciation for the player’s cooperation and encouraged feedback on their services. Despite multiple submissions and explanations, the casino insisted on a selfie with the account visible, which the player could not provide due to device limitations.
It was found that JackTop Casino did close the account upon the final explicit request, but failed to act on clear signs of gambling distress and did not provide adequate responsible gambling support or timely account closure jacktop despite repeated warnings. We believe customer support is very important as it provides assistance should you encounter any problems with registration at JackTop Casino, managing your account, withdrawals, or other matters. Judging by the 34 user reviews given to JackTop Casino, it has a Great User feedback score.
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When I refreshed the page, the €1,200 in bonus money had suddenly disappeared, and only about €280 of deposit money was shown. The website is user-friendly and accessible on both desktop and mobile devices, making it easy for players to enjoy their favorite games on-the-go. This casino’s is a 100% scam Guys , the 5 stars are probably people who work along with these scammers , they refuse to delete your account , ive never played here myself with my own money,… Make a withdrawal on 02-dec-2025 and today is 15-dec-2025 but I still don’t receive my money in my bank account!!!! They can pay you if others players lose their money.I assume this but i see a lot of things…
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- The website is user-friendly and accessible on both desktop and mobile devices, making it easy for players to enjoy their favorite games on-the-go.
- The Complaints Team attempted to assist by seeking clarification and extending the response time; however, the player did not respond, leading to the rejection of the complaint.
- He sought full reimbursement of his deposits and an investigation into the operators’ practices.
- Their customer service (VIP) is very good and always quick in helping.
- Dear Jenkins,We truly appreciate you taking the time to share such an enthusiastic and positive review.
- Considering our estimates and the factual data we have collected, JackTop Casino appears to be an average-sized online casino.
Moreover, Jacktop Casino Australia stands as a compelling option for those who want to experience a premium gambling environment from anywhere in the country. This platform has carved out a special niche among Australian gamers thanks to its seamless navigation, generous bonuses, and proven reliability. Learn about Trustpilot’s review process. Anyone can write a Trustpilot review. Dear H. Homburg,We’re sorry to hear that your experience with our site was not as expected.
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- The email I used for this review is the exact same one linked to my account — so don’t act like you can’t find me or that I haven’t contacted you.
- Transaction fees are generally minimal, and the platform implements a fast approval system, helping winners collect their payouts on time.
- We would like to assure you that all approved withdrawals are always listed in full.
- You win an amount and suddenly it disappears from your account.
- The casino stated that the player’s account was not verified, which was why the withdrawal had been canceled.
- When seeking out an online casino to play at, we consider it crucial for player to not take this fact lightly.
They are the worst thrustable casino. Please be assured that any decision to restrict access to an account is never made lightly and is always guided strictly by our Terms and Conditions, which apply uniformly to all users. Dear William Jackson,Thank you for your thoughtful and enthusiastic feedback — it truly brightened our day. It means a lot coming from someone with your background as a former casino dealer, given your deep understanding of the industry standards. Dear M,We are truly sorry to read about your experience and understand how frustrating it must have felt.
This special type of offer lets prospective players explore the platform without risking their own funds. As part of any comprehensive Jacktop Casino review, it is essential to highlight these perks for newcomers eager to maximize their bonus potential. From first deposits to recurring weekly deals, the casino keeps its offers attractive and regularly updated. Apart from slots, the brand hosts live-dealer studios that replicate the ambiance of a physical casino. In fact, many enthusiasts consider writing a Jacktop Casino review to highlight the brand’s broad portfolio of games and its ease of use. Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
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If you’re willing, we kindly ask that you reach out to us via live chat or email, using the address linked to your gaming account. There’s something special about knowing that the combination of games, atmosphere, and service came together in a way that left a positive impression.Your insights help us continue crafting an experience that feels tailored and enjoyable. Dear Marco,Thank you for sharing your experience with us—it’s always a pleasure to hear when a player has genuinely enjoyed their time on the platform.
I won £433 which I spend because I couldn’t get verified, every time I sent documents it was not good enough t… Don’t touch this site they are a total joke, getting your account verified is total joke. When I send an email to discuss this they BLOCKED my account. They blocked my account as soon as I lost more than 1500€. They do not have a UK licence.Absolute scam of a casino. Used chat 3 times regarding the situation.Nothing happened.Don’t use it.
In the Terms and Conditions of numerous casinos, we find rules that we regard as unfair or openly exploitative, since these rules are oftentimes the reasons casinos use in order to avoid paying out player winnings. We strongly suggest players to steer clear of this casino and opt for one with a higher Safety Index. When seeking out an online casino to play at, we consider it crucial for player to not take this fact lightly. Considering its size, this casino has a very high sum of disputed winnings in complaints from players. This generally means the casino’s T&Cs, complaints from players, estimated revenues, blacklists, and such.
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We perform checks on reviews Withdrawals take weeks, technicalIssues in abundance and the bonuses can only be played on silly games. I deposit money and i won 900€ .
After over two months of attempts and submitting numerous documents, his account was blocked, and he was told to undergo a video verification process to access his funds. As a result, the complaint was rejected due to the lack of cooperation from the player regarding the verification process. Despite multiple requests for a specific selfie for identity verification, the player did not provide the required documentation. Ultimately, the complaint was closed since the player stopped responding. Despite providing a selfie with ID and a utility bill, the casino continued to request the same documents, causing frustration and delays in accessing his funds. However, after multiple attempts to resolve the issue, the player did not respond adequately, leading to the rejection of the complaint due to insufficient cooperation.
Some consumers have also reported issues with contacting the casino, noting that they have not received any responses to their inquiries.See more People appreciate the variety of games available and some consumers report that VIP support is helpful and quick to respond. Most reviewers were somewhat happy with their experience overall. Based on reviews, created with AI Companies on Trustpilot aren’t allowed to offer incentives or pay to hide reviews. Discuss anything related to JackTop Casino with other players, share your opinion, or get answers to your questions.
Jacktop Casino has an amazing variety of games, and the loyalty program rewards me generously. The user-friendly interface and rapid AUD withdrawals keep me coming back for more. Rewards can also come in the form of extra spins, deposit enhancements, or even luxury items for the highest ranks. Although terms and conditions apply, the experience can be a great starting point for more in-depth play.
